General FAQs
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What are Editions in Partner Accounts?
The Keepgo Partner Accounts come in 4 editions - Free, Essential, Professional, and Enterprise. Depending on the chosen eSIM B2B platform edition, partners are provided with different features. You can try the free Partner account if you want just to test the waters. It includes all basic featur... -
What is Keepgo eSIM B2B Platform?
Keepgo eSIM B2B Platform is a complete, ready-to-go, AI-powered solution provided by Keepgo, a company specializing in eSIM technology. It allows businesses to sell eSIMs under their brand names, generate revenue, and offer eSIM services to their customers. -
Partners can provide their staff members access to the White Label web platform with their own personal login accounts. Each member they invite has permission to manage the platform but cannot access sensitive information.
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What is a Line in Partner Account?
A line is an eSIM profile with an activation code. Each line has a bundle. Every Partner's account may have lines of any bundle type. A line can belong only to one account at a given time. Each line has a unique ICCID of 19 to 20 characters, Privacy IP location, Countries & Networks coverage... -
What is the account balance in the partner account?
Account balance refers to the financial sum available within a partner's account in the platform. It represents the current amount of funds that a partner has at their disposal for conducting transactions. Partners can increase their account balance by making payments through two accepted method... -
How does the Auto-refill feature work for the Lifetime lines of partners’ end users?
When the balance on a Lifetime Plan line drops below 100 MB or when the validity is under 1 day left, the Auto-refill feature automatically adds the same previously selected bundle to the line. The new bundle becomes active immediately, and its data is added to the existing balance on the line. A... -
How does the Auto-refill feature work for the Lifetime and Travel lines of partners’ end users?
When the balance on a Lifetime Plan line drops below 100 MB or when the validity has less than one day left, the Auto-refill feature automatically adds the selected bundle to the line. The new bundle becomes active immediately, and its data is added to the existing balance on the line. Additional... -
How can a partner deactivate a Lifetime line?
To deactivate an end user's Lifetime line, Web App partners* can follow these steps: Access the line details page for the specific end user's line. Look for the option to deactivate the line and select it. A pop-up message will appear to confirm the action. This message serves as a reminder and ... -
How can a partner deactivate a Travel line?
To deactivate an end user's line, Web App partners* can follow these steps: Access the line details page for the specific end user's line. Look for the option to deactivate the line and select it. A pop-up message will appear to confirm the action. This message serves as a reminder and ensures t... -
How can I pay for Essential, Professional, and Enterprise editions?
If you choose the Essential Edition, we can either send you an invoice or you can deposit via credit card in the Partner account. We will send you an invoice for the Professional or Enterprise edition with all the payment instructions. We offer cashback incentives to Partners' account balances ... -
How can partners’ end users buy lines?
There are multiple options available for partner's end users to purchase lines from Keepgo: API Integration. Partners can utilize Keepgo's API to manage their accounts, access balance reports, and retrieve a list of lines associated with their Partner Accounts. This allows partners to control th... -
How to add funds to the account balance with a credit card?
Partners must input their credit card payment information into the system to facilitate a seamless payment process. This secure method enables transactions to be conducted effortlessly, allowing partners to add funds to their account balance conveniently. To initiate the process of adding funds,... -
How can a partner restore a Lifetime line?
A Web App partner* can restore an end user's Lifetime line by following these steps: Access the line details page for the specific end user's line. Look for the option or button to restore the line and select it. Once the line is restored, the specific restoration process may vary depending on t... -
How can a partner restore a Travel line?
A Web App partner* can restore an end user's line by following these steps: Access the line details page for the specific end user's line. Look for the option or button to restore the line and select it. Once the line is restored, the specific restoration process may vary depending on the type o... -
How to refill the account balance with a Wire transfer?
Partners can conveniently add funds to their account balance by opting for a wire transfer method within the system. When selecting the "Wire Transfer" option, a dedicated pop-up window will appear, presenting partners with all the necessary information to initiate the transfer smoothly. The pop... -
Is there any priority given to partners on different editions?
Professional and Enterprise edition partners have priority on the new features implementation, including the implementation of bundles for their desired locations. -
May I upgrade my reseller plan to a bigger one in the future?
Yes, you can upgrade from the Essential edition to the Professional or even the Enterprise edition in the future. -
How to delete a partner’s account?
Only the account owner can delete a partner's account. Personal Managers receive a request for deletion and must confirm the action before the account is permanently deleted. Personal Manager and Partner will decide what to do with account balance, staff accounts, end users or lines associated w...